Refund Policy

01Scope

This policy covers subscriptions to Examiverse plans and purchases of top-up credits made through our website or platform. Customers with a signed enterprise agreement should see the section on enterprise agreements below.

02Cancelling a subscription

• When it takes effect: you can cancel at any time from your account. Cancellation takes effect at the end of the current monthly or annual billing period.
• Until then: you keep full access, including any unused credits, until that period ends.
• No partial refunds: we do not prorate or refund the unused part of a billing period after cancellation.
• After it ends: your records stay visible and certificates stay verifiable, as described in our Terms of Service.

03Refund eligibility

Payments to Examiverse Technologies Private Limited are non-refundable as a general rule, because production capacity is committed as soon as a plan or credits are purchased.

• Unused credits: monthly credits that reset at the end of a billing month, and unused top-up credits, are not refundable.
• Statutory rights: where the law of your country gives you a right to cancel or to a refund, we honour it in full. Nothing in this policy limits those rights.

04Production failures on our side

If something goes wrong on our side, you should not pay for it.

• Failed films: if a film fails to complete, or is delivered corrupted, because of a fault in our systems, the credits charged for it are returned to your account.
• Custom trainers and logos: the credits for a custom trainer or a generated logo are returned in full if we cannot make it.
• How it is compensated: production failures are compensated in credits rather than cash.
• Reporting: if credits were not returned automatically, tell us within seven days of the failed job at billing@examiverse.com and we will put it right.

05Billing errors and disputes

If you believe you were charged in error — for example, charged twice or charged after cancelling — email billing@examiverse.com within 14 days of the charge with the invoice number.

We will review it and reply within five business days. If the error is ours, we refund the amount to your original payment method, which usually takes five to ten business days to appear.

06Enterprise agreements

Where you have a signed enterprise agreement or order form with Examiverse, its payment, cancellation, refund and service-level terms prevail over this policy to the extent they differ.