BPO and contact centres

Retrain every agent on a client’s process change, and prove it to the client

Upload the client’s process document. Examiverse turns it into training, a test and proof per agent, in the languages your agents need, and into your LMS if you have one.

The problem

The client changed the process. The audit is next week.

  • A process change lands on Monday

    Every agent on that process has to be retrained before it goes live, across every shift.

  • The client audits you

    They want proof per agent, not a completion report.

  • Many processes at once

    Each client, each process and each new batch: the training team cannot hand-build all of it.

How it works

From the client’s document to proof per agent

  1. Send the client’s process document

    The process note or knowledge-base update, as the client sent it.

  2. Training and a test in your agents’ languages

    Every number is checked against the document. Your training team approves the plan and the questions before any agent sees them.

  3. Proof per agent

    A certificate per agent naming the course version, reports by course, role and site, and an evidence pack you can share with the client.

What you get

The content and the proof

  • Proof per agent

    A certificate per agent with a QR code and a public page, naming the course version and the language.

  • An evidence pack for the client audit

    Every record with its language, version, score, date and verify link, plus who is missing.

  • Into your LMS

    SCORM that reports the score and pass or fail, MP4 files or a Moodle question bank.

  • Every change, the same way

    Change a lesson and choose who retakes it: at their next renewal, or now, by a date you set.

  • Every number checked

    Fees, limits and timelines in a lesson are checked against the client’s document.

  • Knowledge checks

    Short checks on a schedule, to see which agents still remember the process.

A course built from one document: its plan, lessons, questions and films, with Export for your LMS
A course built from one document, with its plan, lessons, questions and films. Demonstration workspace, fictional company.
Questions

What buyers ask us

We already have an LMS and our own coaching tools.

Keep them. Examiverse makes what your LMS plays (SCORM, with the score) and the evidence beside it.

What happens when a client changes a process?

Upload the client’s new document. Examiverse writes the changed lessons, the questions and the films on its own; your training team approves the plan and the questions, and agents take the update on a phone or a computer. Every later change goes out the same way.

Can we show the client proof?

Yes. Each agent’s certificate has a public page anyone can open, and the evidence pack exports every record with its language, version, score and date, plus who is missing.

Are client documents used to train AI models?

No. Your documents are never used to train AI models. Our security pack and DPA are shared under NDA, and you can start with a non-confidential SOP.

Which languages?

Films and written lessons in 64 languages. The learner screens are in 18 languages, including Hindi, Tamil, Telugu, Kannada, Bengali, Malayalam and Filipino.

Prices are quoted for each company: ask for a quote. How every step works is in the product guide.

Upload one procedure

See it on one of your own documents

Examiverse turns your document into lessons, tests, certificates and reports on its own. Tell us how many people and which languages, and we send a written quotation.