Your people talk to a character who knows only your document: a doctor who doubts the claim, a customer with questions, an auditor who asks how the job is done. Out loud, in their own language, on their phone. Then they see exactly what they got right and wrong, in their own words, and a manager can listen.
Three real screens from the call in the film above. Nothing staged: the auditor’s questions and the marking are the product’s own.
In their language: who they are about to talk to, the situation, their goal and the points they will be marked on. One tap starts the call.
Hold the button to talk, let go to hear the answer. Live captions, a transcript beside it, and a clock that counts talk time only: a pause costs nothing.
Each point, covered or not, with their own words quoted back, what to do next time and a model answer. They can dispute a mark, or try again.
Each one is drafted from your document in about half a minute. The screens below are real calls, three of them in Hindi.
The AI plays a person from the job. It reacts like them, doubts a claim that does not match your document (“Are you sure? I heard something different”) and never teaches the answer. Marked on the points they must get across, the lines they must never say, the moments planted in the call and four skills: listening, clarity, care and handling questions.
An AI colleague does a task from your document out loud, step by step, and makes several of the mistakes it warns against, one at a time. Your person has to stop them and correct each one with what the document says. Marked on every mistake.
The AI holds up the teaching pictures from your own document, never generated ones, and asks what is happening there. Your person explains it out loud. What the AI asks, and what a good answer says, are written for you from each picture.
About ninety seconds: up to ten short spoken questions from the document. The AI never gives the answer. A question counter and a day streak make it a habit before the shift.
Each character has a name, a voice and a temperament you can tune: patient or impatient, trusting or doubtful, quiet or talkative, cold or warm. They know only what a real one would know, and next time they remember what your person got wrong last time.
The character knows the facts drafted from your document and nothing else. A line carrying a number your document does not state is dropped before anyone hears it.
When your person says something wrong, the character doubts it the way a real one would, and lets them correct themselves.
A mark quotes what the person actually said. A quote they never said is never used against them.
Never-say lines, numbers outside the document, missed moments, near misses and disputes go to a manager, who can listen and change the mark with a note.
Certificates still come only from the assessment. A practice call never changes anyone’s record.
A manager can listen for thirty days; then the recording is deleted and the words stay with the result.
The character speaks it, the briefing and the result are written in it, and every reply is checked to stay in it.
The same practice works for the person who presents, the person who serves and the person who operates the machine: whoever has to explain it, do it or say no to a shortcut, in the language they think in.
Illustrative photographs. Practice is built from each company’s own documents, for any role it names.
No. It works for any role that has to explain, check, serve or follow a procedure: a medical representative with a doctor, a showroom associate with a customer, a nurse with a family member, a line operator with an auditor, a new joiner being taught. The AI plays whoever your people actually meet.
Only from your own document: one of your Examiverse courses, or a document you paste. Every fact with a number is checked against the document when the practice is drafted and again when you save it, and the character is told never to state anything else.
No. Live Practice is practice. Certificates still come only from the assessment, so a good or bad call never changes anyone’s record.
Against what your document says: the points they had to get across, lines they must never say (saying one fails the call), moments planted in the call, and four skills. The result quotes their own words and shows a model answer. Calls go to a manager when something needs a person: a never-say line, a number not in the document, a missed moment, a mark close to the pass mark, or a dispute.
15 languages: English, Hindi, Arabic, Kannada, Tamil, Telugu, Marathi, Malayalam, Bengali, Gujarati, Odia, Urdu, Filipino, Nepali, Sinhala. Each person is called in their own language when you leave the choice open and it is offered; otherwise in the first language you chose.
No. They sign in the way they already do, with their employee number and PIN, on a phone or a computer. They hold a button to talk, or type if speaking is not possible.
Thirty days, so a manager can listen. Then the recording is deleted; the words stay with the result.
Practice calls use credits by talk time, counted in thirty-second steps. A pause, or a person thinking, is never charged. Plans are quoted by our team.
The full guide: Live Practice in the product guide.
Send us one procedure or product note. We will set up a practice from it, in your people’s languages, and you can take the first call yourself.
